Privacy policy

1. Who we are

Arabzone Properties LLC is a real estate brokerage registered with the Real Estate Regulatory Agency (RERA) in Dubai, with its office at Sobha Ivory 2, Business Bay, Dubai, United Arab Emirates. In this policy, “we”, “us” and “Arabzone” mean Arabzone Properties LLC. We are responsible for the personal data described here. You can contact us at info@arabzoneproperties.ae or +971 50 325 1422.

2. The data we collect

• Details you give us — your name, email address, phone or WhatsApp number, country, and anything you tell us about the property you want to buy, sell, rent or manage, through our forms, WhatsApp, phone calls or email.
• Transaction details — when you go ahead with a purchase, sale, tenancy or management agreement, the identity and property documents required by law, such as passport, visa or Emirates ID, title deed and proof of funds.
• Website data — technical information such as your browser, device, pages visited and approximate location, collected through cookies and similar tools to keep the website working and to understand how it is used.

3. How we use your data

• To reply to your enquiry and give you the property advice or service you asked for.
• To arrange viewings, prepare offers and contracts, and complete transactions with developers, sellers, landlords, banks and the Dubai Land Department.
• To meet our legal obligations, including anti-money-laundering and know-your-customer checks required of real estate brokers in the UAE.
• To send you market updates and new launches — only if you have opted in. You can unsubscribe at any time.
• To improve our website and services.

4. Our legal basis

We process your data with your consent (for example when you tick the consent box on our forms or opt in to updates), to take steps at your request before entering into an agreement and to perform that agreement, and to comply with UAE law. You can withdraw your consent at any time; this does not affect anything we did before you withdrew it.

5. Who we share it with

We never sell your personal data. We share it only when needed to provide our services or when the law requires it — for example with property developers, sellers or landlords you are dealing with, banks and mortgage advisors you ask us to involve, registration trustees and the Dubai Land Department, and service providers who host our website, email and systems on our behalf under confidentiality obligations. We may disclose data to authorities where we are legally required to.

6. Transfers outside the UAE

Some of our service providers, such as email and website hosting, may store data outside the UAE. Where this happens, we take steps to make sure your data receives an adequate level of protection, as required by UAE law.

7. How long we keep it

We keep enquiry data for as long as needed to respond and follow up, and no longer than two years after our last contact unless you become a client. Transaction records are kept for the period required by UAE law, which for anti-money-laundering purposes is at least five years.

8. How we protect it

We use technical and organisational measures to protect your data against loss, misuse and unauthorised access, including access controls, secure connections and limiting access to staff who need it.

9. Your rights

Under the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) you have the right to:

• know what personal data we hold about you and receive a copy;
• ask us to correct inaccurate or incomplete data;
• ask us to delete your data, or restrict how we use it, where the law allows;
• object to the use of your data for marketing, and withdraw your consent at any time;
• receive your data in a structured format to transfer it elsewhere, where applicable.

To use any of these rights, email info@arabzoneproperties.ae. We may ask you to confirm your identity and will reply within the time required by law. If you are not satisfied, you may complain to the UAE Data Office.

10. Cookies

Our website uses essential cookies to work properly and analytics cookies to understand how visitors use it. You can block or delete cookies in your browser settings; some parts of the site may not work as intended without them.

11. Children

Our services are intended for adults. We do not knowingly collect personal data from anyone under 18.

12. Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.